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Support

Need help with AIV Network? We're here for you.

Contact Us

For questions, bug reports, or feedback about the AIV Network app or website, email us at support@aivnetwork.online.

Common Questions

How do I submit a film?

Create a filmmaker account, then visit our film submission page to share your work with the AIV Network community.

How do I create a filmmaker account?

Sign up with your email and a password. We'll send a confirmation email — click the link inside it to activate your account before signing in.

Why am I seeing ads?

AIV Network is a free, ad-supported streaming platform. Ads help us keep the service free for everyone. Most ads can be skipped after 5 seconds using the Skip button in the player.

A video won't play — what should I do?

Try refreshing the page or restarting the app. If the issue continues, email us with the film title and a description of the problem.

Account & Privacy

You can delete your account at any time from your Account page. When you do, you're signed out immediately and can no longer log in or upload new films.

Films you've already uploaded remain live on AIV Network for 180 days after account deletion, then are permanently removed. If you'd like a film taken down sooner, email support@aivnetwork.online and we'll handle it manually.